Business & Professional
Cutting Lead Response Time From Days to Minutes
Regional Professional Services Firm
- CRM Management
- Funnel Building & Automation
A 40-person consulting firm was losing warm enquiries because leads sat in a shared inbox. We rebuilt intake, routing, and follow-up inside their CRM.
The Challenge
Enquiries arrived through the website, referrals, and LinkedIn, then landed in one shared inbox with no owner. Nobody could say how many leads came in each week, and follow-up depended on whoever checked email first.
What We Built
We mapped the qualification path, rebuilt their CRM pipeline around it, and connected every enquiry source to a single intake form with automatic owner assignment. New leads now receive an acknowledgement within two minutes and a task sequence for the assigned consultant.
Results
82%
faster first response
3.4x
more leads contacted within 24 hours
100%
enquiry source visibility
We finally know where every enquiry came from and who is responsible for it. That alone changed how our team operates.
More Client Work
Automating Patient Intake Across Four Clinic Branches
Multi-Branch Healthcare Group
Four branches, four sets of spreadsheets. We standardised intake, reminders, and reporting into one system the front-desk teams actually use.
- 38% — fewer missed appointments
- 6 hours — saved weekly on reporting
A Website Rebuild That Doubled Qualified Enquiries
Boutique Real Estate Agency
Listings looked great but the site leaked enquiries. We rebuilt it around search intent, local SEO, and a single clear next step.
- 2.1x — qualified enquiries
- 1.4s — average mobile page load
Filling Midweek Bookings With Automated Follow-Up
Boutique Hospitality Group
Weekends sold out while midweek sat empty. We built a nurture and offer system that brought past guests back.
- 44% — more midweek bookings
- 3.2x — return guest enquiries